End User Privacy Notice

This Privacy Notice explains how information about you is collected and used when you visit a website that uses SimpleChat.dev ("the Service"), operated by KCESYS Ltd. ("we", "our", or "us").

What is SimpleChat.dev?

SimpleChat.dev is a customer support and session recording service that helps website owners understand how visitors use their websites and provide better support. The website you are visiting has chosen to use our Service to improve their customer experience.

What Information Do We Collect?

When you visit a website using SimpleChat.dev, we may collect the following information:

• Browser Activity: Your mouse movements, clicks, scrolls, and page navigation on the website
• Form Interactions: Text entered into forms (passwords are automatically masked and never recorded)
• Technical Information: Your browser type, operating system, screen resolution, and IP address
• Page Information: URLs visited, page titles, and referrer information
• Chat Messages: If you use the live chat feature, your messages and conversation history

What Information Do We NOT Collect?

• Passwords: All password fields are automatically masked with "[PASSWORD]" - we never see or store your actual passwords
• Credit Card Numbers: Payment information entered in forms is masked
• Personal Identifiers: We do not collect social security numbers, driver's license numbers, or similar sensitive identifiers
• Health Information: We do not intentionally collect medical or health-related information

How Is Your Information Used?

The information collected is used by the website owner to:

• Understand how visitors use their website
• Identify and fix technical issues
• Provide customer support through live chat
• Improve website design and user experience
• Replay your session to better understand and resolve support issues

Who Can Access Your Information?

Your session data is accessible to:

• The Website Owner: The business or individual operating the website you are visiting
• KCESYS Ltd: We process the data on behalf of the website owner and maintain the Service
• Authorized Support Staff: Customer support representatives authorized by the website owner

We do not sell, rent, or share your information with third parties for their marketing purposes.

How Long Is Your Data Kept?

Session recordings are retained based on the website owner's subscription plan:

• Starter Plan: 30 days
• Pro Plan: 90 days
• Enterprise Plan: Custom retention period

After this period, session recordings are automatically deleted from our systems.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the information we have collected about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Objection: Object to the processing of your information
• Portability: Receive your information in a portable format

To exercise these rights, please contact the website owner directly, or reach out to us at privacy@simplechat.dev.

Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of data at rest in our databases
• Access controls and authentication for all system access
• Regular security audits and updates
• Secure data centers with physical security measures

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Children's Privacy

SimpleChat.dev is not intended for use by children under 16 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

How to Opt Out

If you do not wish to have your session recorded:

• Enable "Do Not Track" in your browser settings
• Use browser extensions that block tracking scripts
• Contact the website owner to request exclusion
• Disable JavaScript in your browser (note: this may affect website functionality)

Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your information based on:

• Legitimate Interests: The website owner's legitimate interest in understanding user behavior and improving their services
• Consent: Your consent when you engage with live chat features
• Contract Performance: When necessary to provide services you have requested

Changes to This Notice

We may update this Privacy Notice from time to time. The "Last Updated" date at the top of this page indicates when the notice was last revised. We encourage you to review this notice periodically.

Contact Us

If you have questions about this Privacy Notice or how your information is handled, please contact:

Supervisory Authority

If you are in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection authority.